TERMS & CONDITIONS
SandCo StriMower LTD (including TriMower.com) Terms & Conditions:
Use of our website www.TriMower.com as well as the sales and purchase of products, services and vouchers are governed by the terms and conditions set out below. If you do not wish to accept or agree with our terms and conditions you may decide not to use our website and/or choose to contact us for more information. Once an order has been placed, processed and dispatched, the terms and conditions have now been accepted and a contract between SandCo StriMower LTD and you the customer will exist.
We reserve the right to withdraw or change our offers and services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period.
SandCo StriMower LTD TriMower HQ
2 Parker House
Tan Yard Lane
Bexley Kent DA5 1AH
SandCo StriMower LTD / TriMower.com do not disclose Buyers information to third parties.
We only collect information that is necessary and relevant to provide you with the products and services that you request.
We will only use your information to:
A. Take and fulfil your order:
The information we will hold is:
- Telephone Number
- Email Address
- Order date and time
- The products viewed/added to the basket
- IP Address
- The Internet Browser And Device you are using
- Cookie Or Pixel Information
- Any written information that you send to us in an email
The Third Parties involved in the payment process are:
- Stripe or Paypal.
B. Process your delivery.
At this point we will use your address, email address and/or telephone number to send your parcel. We will also send you dispatch emails and our couriers may also send you an email and or a text message with a delivery window/tracking information if applicable.
A list of Third Parties we use to send orders is below:
Royal Mail – UK Post
DPD Local – UK/European Courier Hermes – UK Courier
Yodel – UK Courier
C. Send email Newsletters
If you have subscribed to our email newsletter we will send you periodic emails with the latest products and offers. You can unsubscribe from this at any time by simply clicking the unsubscribe link in every email.
If at anytime you do not consent to us storing your information securely and want us to delete your information you can email us at [email protected]
We will not hold your details for an indefinite time period. If you are a customer with us we will hold your details longer than someone who for example did not complete an order and abandoned the cart at the checkout. All details on file are within keeping of current GDPR regulations.
The misuse of this website www.TriMower.com is strictly prohibited. You are not permitted to commit or encourage others to commit criminal offences, distribute or transmit computer viruses, trojan horses, worms, logic bombs or post any other material that may be harmful, offensive, malicious or in breach of confidence. You are also prohibited to hack any part of our service, corrupt or steal data, cause offence or annoyance to other users or infringe on their rights.
Users are not permitted to distribute any unsolicited promotional, advertising material, spam material, attempt to manipulate or affect the performance of any computer, files or facilities accessed through this website. Anyone caught breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. SandCo StriMower LTD will report any such breach to the relevant law enforcement authorities and pass on your information, details and identity to them.
Intellectual Property & Content:
All of the intellectual property rights of all content, photography and software and physical goods found on this website is the property of SandCo StriMower LTD or its licensors. You are permitted to save, print and store content, photography and software for you own personal and private use ONLY but you are not permitted to publish, distribute, manipulate or reproduce it in any format or in connection for any commercial enterprise or business. You are not permitted to modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation, imagery or designs supplied by SandCo StriMower LTD or its licensors.
Due to the nature of this business, stock availability can not be guaranteed. If your item(s) are in stock they will be shipped to reach you within 5-10 working days. If we are unable to get in contact with you within 5 working days a full refund will be issued via your original method of payment.
If an item or service is marked as ‘Pre-Order’ an expected due and delivery date will be shown. If you order a product or service that is marked as ‘Pre-Order’ you will be charged at the point of purchase and your order will be shipped as soon as we have received it. If the Pre-Ordered item is part of a larger order the items in stock will be dispatched immediately and the pre ordered items dispatched upon arrival at no extra delivery cost to yourself.
Payment & Security:
The methods of payment we accept at SandCo StriMower LTD are; Visa, Switch, Solo, Mastercard, Access, Delta, and Visa Electron. We do not accept payment from American Express. For both your’s and our security all of our credit card transactions are processed by SNIPE and are fully encrypted and PCI compliant. We do not handle, store or have access to any or your credit card information.
All our Grass Trimmers and associated items packaged in our UK warehouse and are individually checked before boxing and shipping.
SandCo StriMower LTD offer a 28 day returns policy for an exchange, credit or refund. If you require an exchange or a refund please email [email protected] to obtain a return authorisation number. All returns are at your expense (unless deemed faulty, see below for faulty returns). We will only refund orders when:
All grass trimmers have been checked and tested and have passed our quality control before being boxed in our UK warehouse and shipped. Returns of grass trimmers and hardware within the box will only be accepted if they are in un-used condition and in the original packaging in original condition and must be returned in re-sellable condition.
All Ez Wheels have been checked and have passed our quality control before being boxed in our UK warehouse and shipped. If the Ez Wheel set is faulty or broken you must contact us via email [email protected] to obtain a returns number. If the Ez Wheels are faulty due to a manufacturing defect we will replace with new and ship at no extra charge to you. If the Ez Wheels have been broken due to customer negligence then a new set of Ez Wheels would need to be purchased via the website www.TriMower.com or retailer
All Guard Gliders have been checked and passed our quality control before being boxed in our UK warehouse and shipped. If the Guard Glider is faulty or broken you must contact us via email [email protected] to obtain a returns number. If the Guard Glider is faulty due to a manufacturing defect we will replace with new and ship at no extra charge to you. If the Guard Glider has been broken due to customer negligence then a new Guard Glider would need to be purchased via the website www.TriMower.com or retailer
Batteries & Chargers:
All batteries and chargers have been tested before being boxed in our UK warehouse. If any fault occurs to the charger you must contact us via email [email protected] for further instruction and/or replacement number. If the charger is faulty due to a manufacturing defect we will replace with new and ship at no extra charge to you. If the charger has been broken due to customer negligence then a new charger would need to be purchased via the website www.TriMower.com or retailer. If the battery is at fault, you must contact us via [email protected] to obtain a returns number. These 20v Li-ion batteries must be shipped in the correct way due to the fragile cells within. You must not throw the batteries away or dispose in fires or any naked flame. We will arrange correct collection and any batteries that have been misused in anyway will not be refunded or replaced. New TriMower 20v 2Ah or 4Ah batteries are available at www.TriMower.com
If you think that you may have a faulty item because of a manufacturing fault, please contact us for a returns number and with a description – and photos if possible – of the issue via [email protected]
Once you have obtained a returns number then please send the faulty item back to us. We will then inspect the product and contact you. From time to time we may need to send some items back to the supplier/manufacturer for their opinion. If we need to do this we will inform you either via email or telephone. If we feel that your product is faulty we will issue a full refund including your return postage.
Any Grass Trimmers that are returned as faulty will be dealt with by the supplier/ manufacturer. We do not replace snapped/broken Grass Trimmers or associated products with stress/pressure cracks. The majority of plastic/metal pole breaks/snaps happen when the product is misused and not due to a manufacturing fault.
In Store Returns:
If you are local to our store but have bought online you can call in and return/exchange your item. One of our members of staff will be more than happy to help. If a refund is needed you will be refunded via the same way you paid for your item when you ordered online.
If you are returning an item from any of the European countries that we deliver to please be aware that you will be charged for the return postage. For European pricing info please see our delivery page.
These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at SandCo StriMower Ltd’s election) shall have jurisdiction to resolve any disputes between you and SandCo StriMower LTD, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that SandCo StriMower LTD have elected England as the jurisdiction.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and SandCo StriMower LTD. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of SandCo StriMower LTD. None of the above affects you statutory rights under English Law.